1. Where is delivery available?
Delivery is available to any valid address across Australia, where a product is ordered through our website and the nominated address is located in Australia.
If you select the delivery option when you place an order, you will be charged a flat rate delivery fee. However, if the cost to deliver the product to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.
2. How can I place an order?
You can place an order at any time on our website atwww.renosq.com.au by logging into your account, or by creating a guest account.
3. If I select the delivery option, how will my order be delivered?
If you select the delivery option when you place an order, you may provide us with authority to leave the product at your nominated address.
If you do not provide us with authority to leave the product at your nominated address and no one is available to accept delivery, or we are unable to find a safe place to leave the product, we may contact you to arrange an alternative delivery method. This may include re-delivery or collection from your local post office, or courier depot. You acknowledge and agree that any person at your nominated address who accepts delivery is authorised to do so. We (or our courier) may require the person accepting delivery to provide proof of identity and proof of age. We are not responsible for any loss or damage to a product after delivery has been made or for loss or damage caused by late delivery.
4. How do I collect my order?
You will be able to collect your order during trading hours from our store.
Once your order has been processed, you will receive an email confirmation with a date we expect your order to be ready for collection. We will do our best to ensure your order is ready by this date, however we may experience unexpected delays from time to time. If this occurs, we will contact you using the contact details you provide to us.
It is helpful to have your order confirmation email available. If this information is not available when you collect your order, you will need to provide photo identification or details about your order (including your name and the products) to our store staff and they will locate your order for you.
5. What happens if my order has been processed but there is no available stock?
We will do our best to ensure that you are notified whether a product is available in our store at the time you place an order. However, if for any reason your product is not available or your order exceeds the maximum allowable quantity, we will contact you using the details you entered when you placed the order and offer an alternative to you.
If you select the delivery option when you place an order, we may make multiple deliveries to fulfil your order.
6. How can I get a refund?
Due to the fragile nature of most our products, Renovation Square encourages a considered purchase. Returns for refund are permitted within 14 days of receiving your piece. All return shipping costs are at the expense of the customer and Renovation Square cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Please refer to our Return Policy for more information.
7. How can I pay for my order?
You can pay for your order by cash on pick up or credit/debit card (Visa and Mastercard) using our secure payment facility provided by Stripe.
We do not charge any additional fees for using any of our payment facilities.
8. How can I cancel my order?
You can cancel your “Local pick up” order at any time by contacting our store. If you select the delivery option when you place an order, you can cancel your order at any time before your product has been dispatched. When you cancel your order, we will credit the amount of the order back to the card you used when you placed the order.
Renovation Square will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to usage or installation of the material &/or product, material &/or product modifications, failing to appropriately maintain or store them or using them for an unintended purpose(s).